Terms and conditions

1. Who we are

The CAP APP platform is operated by Cleanthes Apps SRL, based in Romania ("we"). Full identification data (VAT ID, trade registry, address) appears on invoices and in the site footer. CAP APP is the product brand.

The Service is offered exclusively to professionals (B2B): factories, production units and organizations with operators requiring legal authorizations or competency tracking.

Legal contact and GDPR questions: support@cleanthes-apps.com. Governing law: Romania, with the courts of Timisoara as primary venue (section 14).

2. The Service

CAP APP is a software-as-a-service (SaaS) platform for managing employee competencies: skill matrix, legal courses, individual development plans, role templates, shopfloor tablet, and audit reports (DSP, ITM, IATF).

The Service is an administrative tool. We do not provide legal training and do not issue ISCIR / ANRE / ITM authorizations. Course content and the legality of activity remain the client's responsibility.

3. Account and organization

The account (tenant) is created by an organization representative who can invite members with different roles: employee, trainer, manager, admin. The organization is responsible for data accuracy, credential confidentiality, and prompt revocation of access for former team members. Each tenant's data is isolated at the database level (row-level security).

4. 60-day trial period

Every new tenant benefits from a 60-day trial with the full functionality of the chosen plan. The account is created without a bank card. After 60 days without an active payment method, the tenant enters read-only mode: data stays accessible, but nothing can be added or modified until payment is reactivated. Nothing is deleted during the grace period.

5. Subscriptions and pricing

Billing is B2B: a single invoice per tenant (organization), computed at period end as `active users × plan price × months`. Active users = users who logged in within the last 30 days. Public prices are shown on the pricing page and exclude VAT.

Annual billing applies a 20% discount, invoiced at period start. The 3,700 EUR setup fee is optional and one-time — it includes data import, configuration, training and shopfloor calibration.

Plans can change any time: upgrade with pro-rata billing; downgrade from the next period.

6. Payments, invoicing, price changes

Payments are processed via Stripe or bank transfer; we do not store card data. Invoices are issued electronically. We may change prices with at least 30 days' notice; changes apply from the next billing period, and annual subscriptions paid in advance keep the price until renewal.

7. Client obligations

You agree to use the Service lawfully, in line with applicable labour legislation, GDPR and training-record rules (ITM, IATF, DSP). Entering employee data into the platform is done under the organization's responsibility, in its capacity as data controller.

It is forbidden to use the Service for illegal activities, unauthorized security testing, reselling access, systematic data extraction or uploading malicious code.

8. Organization data and intellectual property

Data entered by the organization remains the organization's property. You grant us only the technical licence needed to operate the Service (storage, processing, backup, display). CAP APP software, brand and Cleanthes Apps materials remain our property.

Anti-lock-in guarantee: you can export your data any time, directly from the app (CSV + PDF). After contract termination, data remains available for export for another 30 days, then is permanently deleted — except items we are legally required to retain.

9. Data protection

For employee data entered in the app, the organization is the controller and Cleanthes Apps SRL is the processor (art. 28 GDPR); the relationship is governed by the data processing agreement (DPA) accepted at registration as part of the terms. For account and billing data, Cleanthes Apps SRL is the controller — see the privacy policy.

Current sub-processors: Cloudflare (EU DNS + CDN + Pages hosting, public DPA), Stripe (card processing, PCI-DSS Level 1, public DPA), SMTP provider for transactional email (gazduire.net or AWS SES). Full list in the privacy policy, section 4.

10. Availability, maintenance and support

We make reasonable efforts to maintain a monthly availability target of 99.5%, excluding scheduled maintenance (announced in advance) and causes outside our control. Enterprise plans may contract a written SLA.

Support is offered in English and Romanian, by email (all plans), plus phone (Professional and Enterprise). Our support team accesses your account only with your consent and every access is logged in the audit trail.

11. Limitation of liability

To the extent permitted by law, our total liability for any claims related to the Service is limited to the amounts paid by the organization in the last 12 months. We are not liable for indirect losses (lost profit, business interruption) or for content entered by the organization or decisions taken based on the generated reports.

Nothing in these terms limits liability that cannot be limited by law (e.g. wilful misconduct or gross negligence).

12. Suspension and termination

You may terminate the subscription any time, from the app, with effect at the end of the current billing period. We may suspend access for non-payment (after notices and a grace period) or for serious breaches of the terms, with prior notice where reasonable. On termination the export guarantee in section 8 applies.

13. Changes to the terms

We may update these terms; material changes are announced at least 30 days in advance, by email or in-app. Continued use after the effective date means acceptance of the new version; if you do not accept, you may terminate the contract before the effective date.

14. Governing law and disputes

These terms are governed by Romanian law. Disputes are resolved amicably via support@cleanthes-apps.com; failing that, by the competent courts in Romania (primary venue: Timisoara). Info on ANPC — SAL and SOL / ODR is available via the links in the site footer.