Terms and conditions

1. Who we are

The Competency Acquisition Platform platform is operated by Cleanthes Apps SRL, based in Romania ("we"). Full identification data (VAT ID, trade registry, address) appears on invoices and in the site footer. Competency Acquisition Platform is the product brand.

The Service is offered exclusively to professionals (B2B): factories, production units and organisations with operators requiring legal authorisations or competency tracking.

Legal contact and GDPR questions: support@cleanthes-apps.com. Governing law: Romania, with the courts of Timisoara as primary venue (section 14).

2. The Service

Competency Acquisition Platform is a software-as-a-service (SaaS) platform for managing employee competencies: skill matrix, legal courses, individual development plans, role templates, shopfloor tablet, and audit reports (DSP, ITM, IATF).

The Service is an administrative tool. We do not provide legal training and do not issue ISCIR / ANRE / ITM authorisations. Course content and the legality of activity remain the client's responsibility.

3. Account and organisation

The account (tenant) is created by an organisation representative who can invite members with different roles: employee, trainer, manager, admin. The organisation is responsible for data accuracy, credential confidentiality, and prompt revocation of access for former team members. Each tenant's data is strictly isolated from the others (verified by automated tests).

4. Start of service

The service starts once the order or contract is signed: we create the organisation and its administrator account. A pilot period, if agreed, is set out in the contract.

5. Subscriptions and pricing

Billing is B2B: a single invoice per tenant (organisation), computed at the end of each billing period as users × plan price × months. Users = every person with an account in the organisation, whatever their role. Public prices are shown on the pricing page and exclude VAT.

Annual billing applies a 20% discount. The tiered installation & access fee (1,500 Starter / 3,700 Professional / 6,500 Enterprise) is mandatory and one-time, invoiced at signature. It includes creating the account, basic configuration, employee import, training and shopfloor tablet calibration. Setup and customisation beyond the basic configuration are quoted separately.

Plans can change any time; the next invoice uses the new plan's price.

6. Payments, invoicing, price changes

Payments are processed via Stripe or bank transfer; we do not store card data. Invoices are issued electronically. We may change prices with at least 30 days' notice; changes apply from the next billing period, and annual subscriptions keep the price until renewal.

7. Client obligations

You agree to use the Service lawfully, in line with applicable labour legislation, GDPR and training-record rules (ITM, IATF, DSP). Entering employee data into the platform is done under the organisation's responsibility, in its capacity as data controller.

It is forbidden to use the Service for illegal activities, unauthorized security testing, reselling access, systematic data extraction or uploading malicious code.

8. Organisation data and intellectual property

Data entered by the organisation remains the organisation's property. You grant us only the technical licence needed to operate the Service (storage, processing, backup, display). Competency Acquisition Platform software, brand and Cleanthes Apps materials remain our property.

Anti-lock-in guarantee: you can export your data any time, directly from the app (CSV + PDF). After contract termination, data remains available for export for another 30 days, then is permanently deleted, except items we are legally required to retain.

9. Data protection

For employee data entered in the app, the organisation is the controller and Cleanthes Apps SRL is the processor (art. 28 GDPR); the relationship is governed by the data processing agreement (DPA) accepted at registration as part of the terms. For account and billing data, Cleanthes Apps SRL is the controller, see the privacy policy.

Current sub-processors: Cloudflare (EU DNS + CDN, public DPA), LOWPINGS DIGITAL SERVICES SRL (Romanian company, reg. 51083906) for server hosting, Stripe (card processing, PCI-DSS Level 1, public DPA). Full list in the privacy policy, section 4.

10. Availability, maintenance and support

We make reasonable efforts to maintain a monthly availability target of 99.5%, excluding scheduled maintenance (announced in advance) and causes outside our control. Enterprise plans may contract a written SLA.

Support is offered in English and Romanian, by email (all plans), plus phone (Professional and Enterprise). Our support team accesses your account only with your consent and every access is logged in the audit trail.

11. Limitation of liability

To the extent permitted by law, our total liability for any claims related to the Service is limited to the amounts paid by the organisation in the last 12 months. We are not liable for indirect losses (lost profit, business interruption) or for content entered by the organisation or decisions taken based on the generated reports.

Nothing in these terms limits liability that cannot be limited by law (e.g. wilful misconduct or gross negligence).

12. Suspension and termination

You may terminate the subscription any time, from the app, with effect at the end of the current billing period. We may suspend access for non-payment (after notices and a grace period) or for serious breaches of the terms, with prior notice where reasonable. On termination the export guarantee in section 8 applies.

13. Changes to the terms

We may update these terms; material changes are announced at least 30 days in advance, by email or in-app. Continued use after the effective date means acceptance of the new version; if you do not accept, you may terminate the contract before the effective date.

14. Governing law and disputes

These terms are governed by Romanian law. Disputes are resolved amicably via support@cleanthes-apps.com; failing that, by the competent courts in Romania (primary venue: Timisoara). Info on ANPC: SAL and SOL / ODR is available via the links in the site footer.